We want Datahyena to work for you. Here’s how free credits, refunds, and cancellations are structured so you always know what to expect.
Free credits
Every new workspace starts with 50 free credits, no card required. That’s the cleanest way to evaluate the API risk-free before you pay for anything.
First paid month
If a subscription doesn’t fit after your first charge, reply to your invoice email within 7 days of that charge and we’ll review a refund.
We may decline refunds where most of the plan’s monthly credits have already been consumed. We keep the bar buyer-friendly for genuine cases.
Recurring months
After the first paid month, we don’t issue refunds for past months. You can cancel any time from your billing settings and keep access until the end of your current period. After that, renewals stop.
Pay-as-you-go packs
One-time credit packs never expire. An unused pack can be refunded within 7 days of purchase. Once you’ve consumed credits from a pack, that pack is non-refundable.
How to request a refund
- Reply to your invoice email from Kelviq, or email team@datahyena.com, within 7 days of the charge
- Tell us what didn’t fit
- We’ll respond within one business day
Processing
- All payments and refunds are handled by Kelviq, our payment provider
- Approved refunds go back to your original payment method
- Processing time: 5 to 10 business days to appear on your statement
Plan changes
Upgrading
- You’re charged the prorated difference for the current billing period
- The new tier’s limits unlock immediately
Downgrading
- Changes take effect at your next billing cycle
- Subscription credits do not roll over between cycles
Cancelling
Cancel any time from your billing settings. Access continues to the end of your current period. No partial-month refunds.
Questions?
Edge cases or anything unclear? Email team@datahyena.com or reply to any email from us.
— Akash, founder